Q : What is your exchange and return policy?

     We will exchange a product only if we have sent you a completely different product from the one that you ordered. We will pay for the shipping charges in this case.

     If we ship out a product in the wrong size than the one that is specified in your order then we will exchange it for your correct size.

     However if it is the same product that you ordered and if you ordered the wrong size then we will exchange the size for you. But in this case you will have to pay for shipping both ways that is shipping it to us and also return shipping.

     Products that have been customized or altered will not be exchanged. But many a times we have observed that customer(s) enter wrong measurements and need re-alterations for that perfect fit. Our in-house tailors will be happy to re-alter the outfit(s) once at no extra cost to you. You will only pay re-shipping charges (both ways). If you fall into this situation don’t worry, simply call or email us within 5 days of the purchase date and we will make sure that the issue is rectified.

     Used or worn products will not be exchanged at all.

     There will be no refunds provided in any case, only exchanges.

     Please email us within 24 hours of delivery if you want to apply for an exchange stating the reason for exchange. We will have someone contact you asap.

     Do not ship any product back to us without getting a confirmation for exchange from us.

     We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.

Q : What is eligible for return / exchange?

The following products are eligible for exchange

     Completely different product is shipped from Aneri boutique than the one that is ordered.

     Product shipped from Aneri boutique is in a different size than the one that is ordered by the customer.

     Product was ordered in a wrong size by the customer. Customer will have to pay for return shipping.

     Products must be unused / unworn.

     There should be NO alterations and NO customizations done on the product.

Q : What if I used a promotion code to make my purchase?

Most promotion codes can only be applied once. So you will not be able to apply the same promotion code if you are exchanging the product.

Q : Can I cancel my order at anytime?

Please note that the orders once placed can’t be cancelled. However under some unusual circumstances, we might allow you to cancel your order. Please send us an e-mail with your order number and the reason for the cancellation and we’ll get back to you. There will be some cancellation charges (processing fees charged by credit card company, etc) that will apply. Also note that if the order has already been shipped or if the items ordered needed any alterations, then we won’t be able to cancel the order.